Position Title: Client Engagement Coordinator 

Reports To: Executive Director

Employee Classification:  Part-time, 20-25 hours a week

Overview:

We Can Ride is dedicated to enhancing the lives of individuals with disabilities through therapeutic and recreational equine-assisted activities. The Client Engagement Coordinator plays a pivotal role in ensuring that our services meet the unique needs of individuals with disabilities. This role is responsible for fostering strong relationships with clients, families, and caregivers, communicating our services to organizations that support individuals with special needs, and ensuring that every client has a positive and meaningful experience with our organization.

Responsibilities: 

Client Engagement: Serve as the primary point of contact for clients, families, and caregivers. Provide personalized support throughout the intake process, including forms, payment setup, billing, and enrollment in classes, ensuring a seamless experience for clients and their caregivers. 

Client Support: Serve as an ongoing advocate for clients’ needs, addressing any concerns and identifying positive options for change.

Community and new client outreach:  Actively communicate  WCR’s programs to organizations and community groups that serve individuals with disabilities. Work to build and maintain strong relationships with these organizations to encourage participation and engagement.

Qualifications / Requirements:

Passion for supporting individuals with disabilities:  Commitment to creating an inclusive, welcoming, and supportive environment for all clients. 

Relationship-Building: Exceptional interpersonal skills with a demonstrated ability to build trust and positive relationships with clients and families from diverse backgrounds and with a wide range of abilities.

Communication Skills: Strong verbal and written communication skills, with the ability to communicate sensitively and effectively with a variety of individuals. 

Collaboration: Ability to work independently and as part of a team in a hybrid work environment, demonstrating a collaborative spirit and a commitment to our mission of serving individuals with disabilities.

Organizational Skills: Strong organizational skills, with meticulous attention to detail and the ability to maintain accurate client records and documentation.

Experience: Prior experience with individuals with disabilities, ideally in a therapeutic or recreational setting. Experience in client services, community outreach, or similar roles.

Time Management: Proven ability to manage multiple tasks and priorities effectively, especially in a dynamic and changing environment.

Technology Proficiency: Proficiency in Salesforce (or similar CRM systems) for client management, as well as Microsoft Office Suite or Google Workspace for daily tasks. 

Preferred Qualification: Experience with equine-assisted activities.

Benefits and Work Environment:

• Primarily remote office work, with occasional onsite requirements.
• Part-time staff accrue safe and sick time in the amount of one hour for every thirty hours worked.
• Part-time staff are eligible for benefits, which they can choose to access and fund independently.

How to Apply:

Please email your resume, along with a cover letter detailing your relevant experience, to Nita Hughes, Executive Director at [email protected] with the subject line “Client Engagement Coordinator”.

We Can Ride is an equal opportunity employer and is committed to fostering an inclusive and diverse workforce. We encourage applications from individuals of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, age, disability, or religion.